Question 1

What is Firma?

Accepted Answer

Firma is an email signature manager for teams. An administrator designs professional, on-brand signatures once and deploys them across an entire Google Workspace organization, then updates them everywhere from a single dashboard.

Question 2

How do I set up Firma for my team?

Accepted Answer

Create a free account, design a signature in the editor, install Firma from the Google Workspace Marketplace, then assign signatures and deploy to your team. Most teams are fully set up in under 10 minutes.

Question 3

How long does setup take?

Accepted Answer

Most teams are live in under 10 minutes: a minute to install from the Marketplace, a few minutes to design or customize a signature, and one click to deploy. No IT project required.

Question 4

Do I need Google Workspace to use Firma?

Accepted Answer

No. Firma is built for Google Workspace, where it offers 1-click automated deployment. You can also design a signature and install it manually in Gmail, Outlook, or Apple Mail without Google Workspace.

Question 5

How do I add the Google Workspace Marketplace app?

Accepted Answer

A Google Workspace administrator installs the Firma app from the Google Workspace Marketplace. After installation, connect your Firma account to enable automatic signature deployment across your domain.

Question 6

What permissions does the app require?

Accepted Answer

The app requests permission to read basic user information from your Google Workspace account, manage Gmail settings so it can deploy signatures, and read directory information to identify users and groups. Firma does not read the contents of your emails.

Question 7

Can I deploy signatures to my entire organization?

Accepted Answer

Yes. After installing the app, you can create and deploy signatures to your whole organization, to specific departments or teams, or to individual users, all from one dashboard.

Question 8

How do I uninstall the app?

Accepted Answer

Go to the Google Admin Console, then Apps, then Google Workspace Marketplace apps, find Firma, and choose Uninstall.

Question 9

How do I install my email signature?

Accepted Answer

You can install automatically or manually. Google Workspace administrators can deploy signatures to their whole organization automatically. Individual users can copy their signature from the Firma editor and paste it into their Gmail settings.

Question 10

Can I use Firma with a personal Gmail account?

Accepted Answer

Yes. Design your signature in Firma, then use the install button in your signature's options menu to copy it and paste it into your Gmail settings. Automatic deployment is only available for Google Workspace accounts.

Question 11

Do Firma signatures work on mobile?

Accepted Answer

Yes. Firma signatures are built and tested to render correctly in Gmail on iOS and Android, so mobile users see the same professional signature as desktop users.

Question 12

Do signatures work in Outlook and other email clients?

Accepted Answer

Yes. Firma signatures are built to render across major email clients, including Outlook and Apple Mail. Automated 1-click deployment is specific to Google Workspace; for other clients you install the signature manually.

Question 13

Can I use my own custom HTML signature?

Accepted Answer

Yes. Alongside the drag-and-drop editor and template library, Firma supports full custom HTML so you can paste in or build a signature with complete control over the markup.

Question 14

Can different teams have different signatures?

Accepted Answer

Yes. Create multiple templates and assign them to different teams, departments, or individuals, while keeping shared branding elements like your logo and colors consistent.

Question 15

Can I add promotional banners or campaigns?

Accepted Answer

Yes. Add scheduled promotional banners to every signature for launches, events, or seasonal offers, and target them by team or run them company-wide.

Question 16

Is there a free plan?

Accepted Answer

Yes. Firma has a free plan for up to 2 users with full editor access and no credit card required.

Question 17

How much does Firma cost?

Accepted Answer

Firma is billed per seat (each user under management), with volume discounts as your team grows and annual billing that saves you money. See the pricing page for current rates and a calculator for your team size.

Question 18

How am I billed?

Accepted Answer

You are billed per seat, not per signature. You can choose monthly or annual billing, and annual billing comes at a discount. There is no seat minimum and no long-term contract.

Question 19

How do I manage or cancel my subscription?

Accepted Answer

Open your billing settings inside the Firma app to update seats, change your plan, or cancel. There is no lock-in, so you can cancel anytime.

Question 20

Why isn't automatic signature installation working?

Accepted Answer

This usually happens when the app is missing the required Gmail settings permissions, the user is not part of your Google Workspace domain, or there is a temporary Google API issue. Re-check permissions in the Admin Console, confirm the user is in your domain, then contact support if it persists.

Question 21

My signature looks different in Gmail than in the editor. What should I do?

Accepted Answer

Some email clients strip certain styling. Firma templates are built to render reliably, so if something looks off, re-deploy the signature and clear your Gmail cache. If it continues, email support with a screenshot and we'll help.

Question 22

How do I contact support?

Accepted Answer

Email support@tryfirma.com and we'll get back to you within 24 hours. For setup help, you can also book a demo and we'll walk you through it.

Question 23

Is my data secure?

Accepted Answer

Yes. Firma uses secure authentication and does not store your Google credentials. We only access the information necessary to provide the signature management service.

Question 24

Is Firma GDPR compliant?

Accepted Answer

Yes. Firma is fully GDPR-compliant and built on Google Workspace infrastructure, so your team's data stays protected by design.

Question 25

Does Firma read my emails or store my Google password?

Accepted Answer

No. Firma never stores your Google password and does not read the contents of your emails. It only manages Gmail signature settings using the permissions you grant.

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